Southern Indiana Transit System
Southern Indiana Transit System (SITS) provides public transportation in the rural southern Indiana counties of Crawford, Harrison, Scott, Washington and Floyd.
SITS MISSION STATEMENT
Southern Indiana Transit System (SITS) will provide safe, effective, and reliable transportation for the general public within its service area and continuously maintain the highest transportation standards for customers.
To schedule transportation, please call 812-738-1681 or 1-866-738-1681.
Director:
Roland Lemus
812-734-1000
brrtrdir@brsinc.org
HOURS AND DAYS OF OPERATION
SITS is open Monday through Friday from 6 a.m. to 6 p.m. (Eastern Time).
Calls received after hours will go to voicemail. Please leave a detailed message, with contact information, and your call will be returned the following business day.
SITS is closed on the following holidays: New Year’s Eve, New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, and Christmas Day.
SERVICES
SITS is a door-to-door service, which means that the driver will escort the passenger from the main entrance door of origin to the main entrance door of the destination. Please note that walkways, pathways and ramps must be clean and clear of hazards, ice and snow, and drivers are prohibited from entering passengers' homes.
Our services include:
Friendly and courteous drivers with CPR/First Aid certification
Drivers with For Hire License who meet Department of Transportation (DOT) Regulatory Compliance, including routine drug and alcohol screenings
Mid-transit buses, minivans, fourteen-passenger vans, and wheelchair accessible vans with air conditioning
Transportation arrangements for employers to transport their employees to and from the workplace.
FARES
0 to 10 miles: $2 per one way, per person
11 to 20 miles: $3 per one way, per person
More than 20 miles: $4 per one way, per person
For Trips outside our service area, there will be an additional charge of $1.25 per mile per way, per person. Fares will be collected by driver prior to departure. The drivers do not carry cash and cannot make change, so please have the exact change. If you are paying by check, please payable to Blue River Services, Inc.
Passenger Policy and Procedures Manual
WHEN REQUESTING A RIDE, PLEASE BE READY TO PROVIDE THE FOLLOWING:
Your name
Your pick-up address, including county
Your telephone number
The time of your scheduled appointment, if applicable
Where you will be going
The time you want to be picked up for your return trip
Whether you use a wheelchair or other mobility device
Dimensions of wheelchair, if applicable
Whether anyone else will be riding with you
If there are no openings for the time you requested, you may be offered an alternate time as close as possible to the original time you requested. If there are no openings for the day and time you requested, please feel free to call SITS at a later time to ask if there have been any cancellations.
Click Images for Full Riders Guide, Pet Policy, & Customer Code of Conduct
Please see all complaint forms in multiple languages below.
Southern Indiana Transportation SITS and Blue River Services follow on regulations and requirements of the American with Disabilities Act of 1990 (ADA), the U.S. Department of Transportation regulations for implementing ADA (49 CFR Parts 27, 37 and 38) and applicable Indiana laws and regulations. Blue River Services, through Southern Indiana Transit System operates a demand response public transit system. Blue River Services and SITS complies with ADA requirements with respect to such services.
Any person who believes she or he has an ADA related complaint can file that complaint by completing and submitting a Consolidate Civil Rights Complaint Form or an ADA Reasonable Modification Complaint Form. Blue River Services and SITS investigates complaints received no more than 30 days after receipt. Blue River Services and SITS will process complaints that are complete. Once the complaint is received, the complainant will receive an acknowledgement of receipt. If more information is needed to resolve the complaint, Blue River Services and SITS may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to Blue River Services management that includes the SITS director.
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In accordance with the requirements of Title I of the Americans with Disabilities Act of 1990 (ADA), BLUE RIVER SERVICES, INC. will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
BLUE RIVER SERVICES, INC. does not discriminate on the basis of disability in its provision of transportation services and complies with all regulations promulgated by the U.S. DOT under Title I of the ADA.
BLUE RIVER SERVICES, INC. will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. The ADA does not require BLUE RIVER SERVICES, INC.to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.
Complaints that a program, service, or activity of BLUE RIVER SERVICES, INC. is not accessible to persons with disabilities should be directed to:
ADA Coordinator
BLUE RIVER SERVICES, INC.
PO BOX 547
Corydon IN 47112
If you wish, you may also contact:
US Department of Justice
Civil Rights Division, Disability Rights Section950 Pennsylvania Avenue, NW
Washington, D.C. 20530 -
De acuerdo con los requisitos del Título I de la Ley de Estadounidenses con Discapacidades de 1990 (ADA), BLUE RIVER SERVICES, INC. no discriminará a las personas calificadas con discapacidades por motivos de discapacidad en sus servicios, programas o actividades. .
BLUE RIVER SERVICES, INC. no discrimina por motivos de discapacidad en la prestación de servicios de transporte y cumple con todas las reglamentaciones promulgadas por la DOT de EE. UU. bajo el Título I de la ADA.
BLUE RIVER SERVICES, INC. realizará todas las modificaciones razonables a las políticas y programas para asegurar que las personas con discapacidades tengan igualdad de oportunidades para disfrutar de todos sus programas, servicios y actividades. La ADA no requiere que BLUE RIVER SERVICES, INC. tome ninguna medida que altere fundamentalmente la naturaleza de sus programas o servicios, o imponga una carga financiera o administrativa indebida.
Las quejas de que un programa, servicio o actividad de BLUE RIVER SERVICES, INC. no es accesible para personas con discapacidades deben dirigirse a:
ADA Coordinator
BLUE RIVER SERVICES, INC.
PO BOX 547
Corydon IN 47112
Si lo desea, también puede ponerse en contacto con:
US Department of Justice
Civil Rights Division, Disability Rights Section950 Pennsylvania Avenue, NW
Washington, D.C. 20530
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Southern Indiana Transit System (SITS) operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with SITS. If you have a complaint or grievance about service, please follow the Grievance Process.
To make SITS riders aware of its commitment to Title VI compliance, and their right to file a civil rights complaint, the following information is available in multiple languages, on this website, onboard vehicles, and at the main transit facility.
Your Civil Right
Southern Indiana Transit System (SITS) operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act and other statutes and authorities that prohibit discrimination in federally-assisted programs and activities. Any person who believes they have been aggrieved by any unlawful discriminatory practice under Title IV may file a complaint with SITS. For more information on the civil rights program and the procedures to file a complaint, please contact SITS at 812-738-1681, brrtrdir@brsinc.org, or visit our administrative office at 3143 Progress Blvd., Corydon, Indiana, 47112 between 6 a.m. to 6 p.m. A complaint may also be filed directly with the FTA, Office of Civil Rights, 1200 New Jersey Avenue SE, Washington DC 20590. More information about programs and services can be found on this website. If information is needed in language not provided on this website, please call 812-738-1681.
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Southern Indiana Transit System (SITS) is committed to ensuring that no person is excluded from participation in, or denied the benefits of, or subjected to discrimination in the receipt of any services on the basis of race, color, or national origin. The contents of this program have been prepared in accordance with Section 601 of Title VI of the Civil Rights Act of 1964 and Executive Order 13116 (Improving Access to Services for Persons with Limited English Proficiency) and other statutes and authorities that prohibit discrimination in any Federally-assisted program or service.
Under the Civil Rights Act of 1964, and as a recipient of federal funding under the programs of the Federal Transit Administration (FTA) of the U.S. Department of Transportation (U.S. DOT), SITS has an obligation to ensure that:
The benefits of its services are shared equitably throughout the service area;
The level and quality of services are sufficient to provide equal access to all riders in its service area;
No one is precluded from participating in service planning and development processes;
Decisions regarding service changes or facility locations are made without regard to race, color, or national origin and that development and urban renewal benefiting a community as a whole not be unjustifiably purchased through the disproportionate allocation of its adverse environmental and health burdens on the community’s minority population; and
A program is in place for correcting any discrimination, whether intentional or unintentional.
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What Happens to My Title VI Complaint to Southern Indiana Transit?
Southern Indiana Transit System (SITS) has established a process for riders to file a complaint under Title VI. Any person who believes that she or he has been discriminated against on the basis of race, color, or national origin by SITS may file a Title IV complaint by completing and submitting the agency’s Title VI complaint form available on this website or at our administrative offices. SITS will notify the Indiana Department of Transportation of all formal complaints within five business days of receiving the complaint.
The Title VI Complaint Procedure is made available in the following locations:
✓ Agency website
✓Hard copy in the central office
✓Available electronically and hard copy in appropriate languages for LEP populations, meeting the Safe Harbor Threshold.
SITS investigates complaints received no more than 45 days after the alleged incident and will process complaints that are complete.
Once the complaint is received, SITS will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
SITS has 10 days to investigate the complaint. If more information is needed to resolve the case, the agency may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case.
If the investigator is not contacted by the complainant or does not receive the additional information within five business days, the agency can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF).
✓ A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
✓ A letter of finding (LOF) summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur.
If the complainant wishes to appeal the decision, she/he has 10 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590. If information is needed in another language not found on this website, please call 812-738-1681.
U.S. Department of TransportationFederal Transit Administration's Office of Civil Rights1200 New Jersey Avenue, 5th floorWashington, DC 20590
TITLE VI in multiple languages below:
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Related Links:
The American Public Transportation Association provides links to other transportation agencies in Indiana and other states
Orange County Transit Service provides transportation in Orange County, Indiana
Ride Solution provides transportation in Daviess, Greene, Martin, Pike, and Sullivan Counties in Southern Indiana
TARC (Transit Authority of River City) provides transportation in Clark and Floyd Counties in Southern Indiana, as well as the Louisville, KY, metropolitan area.